Landing Page -FAQs

Frequently asked questions

Have questions? We’re here to help

Orders & Payments

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How long does it take to process my order?

Processing time is anywhere from 1-3 business days depending on the day you place your order.

Will I receive an order confirmation by email?

As soon as you place an order, you will receive a confirmation email that the order has been placed and you will receive another email once the order is being shipped.

What do I do if I haven't received any confirmation emails?

Confirmation emails should be automatically sent to the email address you provided on your order. If you have not received any emails, please check your spam or junk folders. Also, please check to make sure you included the correct email when you placed your order. In some cases an old email address might have been auto-filled when placing your order. If you still can't locate your confirmation email after following these steps, send us an email at info@journeytojoy.com with the correct email address.

How do pre-orders work?

In some cases, some of our products will be available for pre-order. If you decide to place a pre-order, you pay now and your order will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays. If you need to cancel or change your pre-order before it is shipped out email us at info@journeytojoy.com.

What method of payment can I use for online purchases?

We accept all major credit cards and PayPal.

Will I be charged custom and duties?

International customers (outside of the United States) may be charged customs and duties by your local customs authority. The customs tax depends on the country that the order is being shipped to. You will be responsible to pay these fees if they are billed to you so please check your country's custom office to see if there are any additional costs prior to completeing your purchase.

Shipping

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Do you ship internationally?

Yes, Journey to Joy ships internationally. See international shipping rates at checkout.

Will I receive a shipping confirmation by email?

As soon as the order has been shipped, you will receive a shipping confirmation that includes your tracking number. This usually will happen anywhere from 1-3 business days after you place your order.

Is there a way for me to track my order?

All orders are given a tracking number once they are processed. You will receive your tracking number via email after your order has shipped out.

My order is taking longer than expected, what should I do?

In some cases, your order may experience delays. If there hasn't been any progress on your tracking number for 7 days (or 20 days for international orders), please send an email to us at info@journeytojoy.com so we can assist you further.

How do I file a claim for a lost, stolen, or damaged package?

Send us an email at info@journeytojoy.com so we can assist you further.

What do I do if the address was incorrect and my package is being returned to sender?

Once USPS marks packages as return to sender, it is not possible to intercept the package or make any changes to the address. If you put an incorrect address, we will be happy to reship you the order once we receive the return. Email us at info@journeytojoy.com with your order number and correct address and we will process your re-shipment. You must cover shipping costs for re-shipments.

Returns & Exchanges

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Is there a return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund, your item must be unused and in the same condition that you received it. Refunds will be issued in the original form of payment. Customer is responsible for return shipping.

Visit our returns portal to start your return.